With Mulichannel Management Customer Satisfaction Increase

Call and contact centers increasingly rely on IP based communication Berlin – communication via the Internet Protocol (IP) plays an increasingly important role in call and contact centers according to industry experts. The selection of the correct communication channel is relevant when it comes to the redistribution of the telephone volume in favor of other media. The so-called multichannel communications to allow customers the choice between as many communication channels and increase so that the availability and customer satisfaction in multichannel contact centers the agents of multifunctional jobs through different communication channels to communicate with the end customer. Management of contact options it depends on, to provide the most appropriate channel for different target groups. So the TK-Aastra offers a routing with the system Solidus eCare 6.0 for all types of media – voice, fax, email, SMS or chat.

The client can communicate with the company according to his wishes. The system supports up to 10,000 agents, regardless of the location, according to data from Aastra and can handle up to 400,000 calls per hour. Graphical report tools allow the managers in the call center, continuously and constantly to improve the performance in customer service. The version 6.0 provides the agents personal announcements, as well as new possibilities for distribution hold. More skills are the IP record for softphones, choose from SMS, a new interface for business applications such as SAP and new multimedia options for communicating with the customers. Call or contact center, particularly on the basis of IP technology, are prevail around the world. Customers justifiably expect therefore shorter wait times and better service. To achieve competitive advantages and to deliver these high quality standards, companies need powerful tools for better routing of calls for more efficient interaction with the customers and for sophisticated reporting. Solidus eCare 6.0 meets these requirements through the “Integration of all existing media and technologies and thus helps to higher productivity and improved service quality”, explains Andreas Lady, CEO of Aastra group in Germany.

More Television With The Multithek

Stuttgart, Munich, Bremen and North Rhine-Westphalia available. The new programs that let the DVB-T television service expand, can see: Bloomberg TV is an international news channel, which specializes in economic and financial issues. Juwelo TV is a teleshopping channel, which shows daily new pieces of jewellery and offers them only during the presentation for the sale. 1-2-3.Tv is also a shopping channel, auctioned the articles in auctions. ANIXE radiates a wide range children’s and youth programme during the day, in the evening run documentaries on nature and technology. Over 30 new additional services of the multithek, there is something for everyone. Professor of Internet Governance helps readers to explore varied viewpoints. With Fototv.com, the world’s largest Web TV site about photography, users have access to over 1,500 workshops, Photoshop tutorials and interviews.

The application of night of the jumps offers sports fans many interesting articles, videos and images around the new Freestyle Motocross sport. And thanks to MySpass, now also Comedyliebhaber come fully at their own expense: series highlights such as Stromberg and Pastewka can be obtained instantly at any time. Our goal is to continuously enhance the attractiveness of DVB-T in Germany”, says Daniel peasant, Vice President business unit new media at MEDIA BROADCAST. The multithek now offers individual access to different applications, libraries and additional TV channels antenna television at no additional charge. Further evidence that the connection of Internet and television is real and has been upgraded with attractive offers”.

The multithek guarantees a wide viewing experience via DVB-T for the whole family. It provides entertainment and information, and the DVB-T viewers whenever they want. Viewers can put together their wish program to request airtime through the simple use of the offers – no matter whether attractive television or other supplementary offers in the form of applications. There is more information and images for the multithek under which is multithek a service of MEDIA BROADCAST, Europe ‘s largest full service provider of the broadcasting and media industry. In the core business designed, built and operates the company nationally and worldwide multimedia transmission platforms for radio and television, based on modern transmitter, cable, and satellite networks. As a TDF group company, MEDIA BROADCAST serves about 750 national and international customers: public and private broadcasters, TV and radio production company, international broadcaster and network operators, media institutions and the cinema industry. The portfolio includes almost all services of the process chain in broadcasting, from the production, content management up to the release. Information to MEDIA BROADCAST under, the TDF group under. PRESS contact multithek: dot.communications Philip Lobbecke Tel.