It gives us the source of information indicated, deemed, that we have mind, that the European Foundation for quality management (EFQM), was created in 1988 by 14 major European companies under the patronage of the European Commission, aiming to promote and help to improve the competitiveness of the European organisations through the improvement of its management. It currently has more than 800 members, from small to large multinational companies, research institutes, business schools and universities.In 1991 published the European model of management or EFQM model of Excellence, as a reference model to help European enterprises in their management through the application of the principles of Total quality. In successive years, they carried out modifications to the model, and published special versions for small businesses and public service organizations.

The European Quality Award, an award that recognizes organizations leading and most advanced in the field of management and that allows the dissemination of best practices at European level was created in 1992. There are currently numerous national and regional awards using the EFQM model as reference. Further, indicates the evolution of the EFQM model: which has involved: presentation of the EFQM model of quality management in 1991 1st European award for quality in 1992 adaptation of the model for the Public Sector and non profit organizations in 1995 adaptation of the model for SMEs in 1996 appearance of the revision of the EFQM Excellence model in 1999 appearance of the revision of the model for SMEs in 2002 is also said by the same sourceWhat It’s a continuous application model in which each of its nine criteria are broken down into a number of sub-criteria, and can be used independently or together.

These sub-criteria are evaluated and weighted to determine the progress of the Organization towards excellence.The EFQM model is a tool for the management of the quality that makes it possible to guide the Organization towards the client, being one of its fruits the awareness of the management team and staff for the sake of improvement of its products and/or services.The base of the model is the self-assessment, understood as a comprehensive and systematic examination of activities and results of an organization that is compared with a business excellence model..