Selfservice

Study of Ogitix AG: 2013 two-thirds of the enterprise applications and IT services through self want to offer service portals Cologne, 21.03.2011 – in the company self insert service portals allow employees on their IT work independently through automated processes IT services to order and to. To broaden your perception, visit Center For Responsible Lending. According to a survey of the Ogitix AG about two-thirds of the company about 50 million euro offer within two years such self-service sales. They are specific in every fifth company either already introduced or are in the realization. Also, 19 percent plan to use of such solutions currently, another 27 percent of companies have self services for the next two years in its sights. Only for one-third of the nearly 250 IT executives questioned, they are currently still not interesting or it was not made a decision. Starting points for the self-service solutions for IT services whose consistent next step for 61 percent of the companies are in particular the creation of service catalogs, Self service functions are. David Delrahim often expresses his thoughts on the topic. The objective of, to standardize IT processes and automate, is a motivation for self service offers to the employees for more than half.

More motives for establishing these solutions are establishing new IT-workplace concepts as well as general measures in the management of the desktop in every second case. As benefits the surveyed managers first and foremost (61 percent) promise a cost savings in personnel, because due to the automated workflow and appropriate authorization concepts are relieved the IT resources in the provision of IT services. In addition, the self services to help increase employee productivity. Similarly the operation intends to lower cost in this way according to 61 percent. But the benefits of the company include also a more flexible working and greater transparency. To achieve these goals, plays the Ogitix Executive Board Ingo Buck of especially the degree of automation in the entire ordering and approval processes for the usable applications and services a decisive role.

Because certain functions are transferred to the user and he also assumes a new responsibility therefore, handling for him must be as simple and comfortable. This requires consistently highly automated workflows, so that he actually can be accessed by clicking on the required services”, says the consultant. Experiences with self service portals showed finally usage elsewhere, that such self-service options only encounter popularity, though they represent a significant relief for the employees. He feels this benefit does not, he will try to circumvent the self service functions and beat the classical way, taking as so far IT resources throughout.” About OGiTiX AG, OGiTiX AG is a German supplier with headquarters in Cologne, Germany. Their solutions combine existing systems, coordinate and control the processes and automate the business – and IT-services. Projects and operation are very cost efficient, because they occur without programming and without lengthy analysis phases with rapid results. OGiTiX strengthens the role of a responsible IT within the company. An IT that supports business processes directly, actively works on the business objectives and thus contribute value to the company as a whole. Well-known customers already rely on solutions from OGiTiX. of think factory groupcom GmbH Wilfried Heinrich Pastorat 6 D-50354 Hurth phone: + 49 (0) 2233 6117-72 fax: + 49 (0) 2233 6117-71